Employee Complaints and Investigations (2024)


This workshop is not open for registration.

Costs and times
SSC Clients: $275 per attendee
Non-clients: $550 per attendee
Program Begins: 9:00 AM
Program Ends: 12:00 PM
Danyel Conolley Associate Vice President
Sarah Niemann, EdD Director, Management Consulting Services

Employee complaints and personnel issues, both formal and informal, require immediate action by the employer. Under various statutory requirements (Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, the Occupational Safety and Health Act, and other local laws), local educational agencies (LEAs) are legally obligated to investigate complaints in a timely manner. In addition, although not all personnel matters rise to the level of a formal investigation, they involve close examination and a thorough response.

A well-organized and highly effective human resources (HR) department is poised to respond to complaints and employee matters to avoid unexpected personnel expenses through implementation of sound policies and procedures related to workplace investigations. Employee complaints require immediate action by skilled supervisors, overseen by the HR administrator, to ensure a safe and healthy workplace, thereby reducing legal expenses and safeguarding the employees and students of the LEA. This includes taking steps to stop any workplace conflict or alleged employee misconduct, protect involved parties, and begin investigations.

This webinar offers an overview of types of complaints; effective workplace investigation practices, tools and resources to effectively manage complaints; and indicators for recognizing when legal counsel may be necessary. Finally, webinar registrants will be offered the additional opportunity to engage with peers and participate in an interactive roundtable discussion after the presentation, facilitated by the presenters, to address questions submitted by webinar participants and continue professional discussions regarding employee complaints. 

Who Should Attend?

This webinar is designed for superintendents, assistant superintendents, chief HR officers, HR staff, principals, chief business officers, as well as charter school directors and staff involved with supervisory duties and management of staff.

Cancellation Policy  

Webinar Topics

  • Overview of types of employee complaints
  • The role of site and department managers in complaints and investigations
  • Developing your investigation and communication plan
  • Interview techniques and timeline management
  • Making credibility determinations and knowing when to hire a workplace investigator
  • Confidentiality and the rights of employees
  • Ensuring nondiscrimination in the workplace
  • Investigating without bias
  • Determining outcomes of investigations and assigning the appropriate level of employee discipline
Location Details
SSC Clients: $275 per attendee
Non-clients: $550 per attendee
Program Begins: 9:00 AM
Program Ends: 12:00 PM