Employee Complaints and Investigations—An Interactive Two-Part Webinar Series

Costs and times
SSC Clients: $275.00 per attendee
Non-clients: $550.00 per attendee
Program Begins: 9:00 AM
Program Ends: 10:30 AM
Suzanne Speck Executive Vice President
Danyel Conolley Director, Management Consulting Services


Employee complaints, both informal and formal, require immediate action by the employer. This includes taking steps to stop the alleged conflict, protect involved parties, and begin investigations. Under various statutory requirements (Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, the Occupational Safety and Health Act, and other local laws) local educational agencies (LEAs) are legally obligated to investigate complaints in a timely manner. Effective management of employment complaints requires operative protocols and procedures, as well as informed Human Resources (HR) administrators and front-line supervisors.

While a well-organized and highly effective HR department will reduce legal expenses and safeguard scarce fiscal resources, employment litigation is a huge and growing problem in California. LEAs are not immune to these employment trends and are experiencing growing numbers of complaints against employees as well as claims of discrimination. Unexpected personnel expenses are predictable in the absence of sound policies and procedures related to complaints and investigations. This webinar offers an in-depth examination of workplace investigations, tools and resources to effectively manage complaints, as well as how to recognize indicators when legal counsel support is required. Attendees will also be added to the SSC HR Listserv for networking opportunities with other LEA HR professionals and to receive new information as it unfolds.

Who Should Attend?

This webinar is designed for Superintendents, Assistant Superintendents, Chief Human Resources Officers, Human Resources staff, Principals, Chief Business Officers, and Charter School Directors and staff involved with supervisory duties and management of staff.

Dates and Times:

Part 1: April 27, 2021, 9:00 a.m.–10:30 a.m.

Part 2: April 29, 2021, 9:00 a.m.–10:30 a.m.

Fee Includes Both Webinars


  • Managing complaints—the importance of effective documentation
  • The role of site and department managers in complaints and investigations
  • Developing your investigation and communication plan
  • Interview techniques and timeline management
  • Making credibility determinations and knowing when to hire a workplace investigator
  • Confidentiality and the rights of employees
  • Ensuring non-discrimination in the workplace
  • The Americans with Disabilities Amendment Act
  • Investigating without bias
  • Determining outcomes of investigations and assigning the appropriate level of employee discipline
Location Details
SSC Clients: $275.00 per attendee
Non-clients: $550.00 per attendee
Program Begins: 9:00 AM
Program Ends: 10:30 AM